Statistics & Stories for Impact: Autumn Conference 2018

We all gather statistics, but could we be working a little smarter and imaginatively in how we gather, analyse and present the figures?

Increasingly numbers aren’t enough, we need to demonstrate the impact our services have on the organisations and individuals we support. How can we best gather those stories, and turn them into powerful testimonies of our value?

Join us for this one day conference where our exciting range of speakers will help you demonstrate the value and impact of your library service.

Registration is open

Demonstrating the value and impact of literature searches conducted for Public Health England (PHE): collecting Impact Stories
Nicola Pearce-Smith, Senior Information Scientist, Public Health England (PHE) Knowledge and Library Services (KLS)

The PHE Knowledge and Library Services (KLS) record statistics on the number of literature searches conducted each month, but what are these searches used for? Do they contribute to policy making or research, do they lead to cost or time savings, do they result in a new service or programme? KLS began collecting case-studies, or Impact Stories, in an effort to reveal the impact of our literature searches. Our ultimate aim is to have access to a collection of stories, available on our library webpages, which enable us to demonstrate the value and impact the library service has on informing public health decision-making.

‘Telling stories that stick’: transferable techniques for capturing, articulating and using your value and impact evidence.
Kay Grieves, Service Engagement and Impact Manager, University Library Services, Sunderland.

It is imperative that we have the ability to gather and present evidence in order to successfully articulate our value and impact and support our strategic priorities.  To achieve this, in an agile manner, for diverse purposes and across varied service areas, is challenging.  Our response at Sunderland was to develop an accessible value and impact model.  Through this we nurture, capture, analyze and visualize key evidence and use and articulate the stories this evidence reveals in order to demonstrate impact, inform service planning and support advocacy and thought-leadership.

This session will share the key transferable techniques of our model with you using our successful ‘Engaging with Journals’ campaign as an example. It will hopefully complement your individual approaches to capturing, articulating and using value and impact evidence for your own strategic needs.

 Library Statistics – why do you do that thing you do?
Catherine McLaren, LKS Development Manager, Library & Knowledge Services and Technology Enhanced Learning, HEE Midlands and East.
Dawn Grundy, Subject Librarian Faculty of Health and Wellbeing, University of Bolton
Sam Burgess BA(Hons) MCLIP PGDip, Library Service Manager, Hampshire Healthcare Library Service.

Are you collecting statistics but are unsure what to do with them? Do you only collect what is expected of you for the national statistics but would like to do more and give them meaning? Do you loath statistics in general? Or do you love stats and want to help others to get the most out of them?

Then this is the session for you! As part of the CILIP/HEE Leadership Development Programme our group has been working on statistics toolkit and identifying national statistics champions, to support you in collecting better statistics and using them to your advantage. Find out how the toolkit can help your service and hear examples of great practice from colleagues around the country. You will leave armed with ideas to get more out of stats and examples to take away with you. This session is for anyone who is contributing to a Library and Knowledge Services statistics, as well as those who collecting them, and will support service development.

From annual report bore chore to action and engagement
Alan Fricker, Head of NHS Partnership & Liaison, Library Services, King’s College London

Annual reports are a required element for most Library Services yet these documents are frequently uninspiring and largely unread. Why not maximise them as an opportunity for engagement?

This presentation will discuss how we drew on the model of departmental action plans used by some academic libraries to create a more engaging annual report for our work with hospital Trusts.

We will consider the core elements that have proved useful along with some of the difficulties encountered in pulling it together.
We will explore how the selection of content is underpinned by the principles for good metrics developed for the NHS in England.

Drawing on three years of experience we will consider the difference that the use of this format has made locally.  The more engaging style has prompted interest from other libraries and we will look at how it has been received elsewhere.

Social media at the University of Cambridge
Barney Brown, Head of Digital Communications, University of Cambridge

Find out how the University of Cambridge manages platforms including Facebook, Twitter, Instagram and LinkedIn with a particular emphasis on research communications. The talk will explore different approaches to content formats and styles depending on messages, audiences and channels. As well as reflecting on experiments that the University has been carrying out online for the past 10 years, the presentation will also include tips on measuring effectiveness of social media as a tool to create impact with your stories.


Lightning Talks

Do you have a story to tell about statistics, value and impact? Why not sign-up for a five minute lightning talk when you register as a delegate.

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Save the dates: upcoming events

We’re really pleased to share the programme of events that are coming up in 2018 and 2019. Please get the dates in your diary, and keep an eye out for more details.

Autumn Forum, 2018

In a break with tradition, there will be no summer residential conference this year, due in part to EAHIL and HLG conferences taking place. Instead there will be an autumn forum

When: Friday 2nd November 2018, London Mathematical Society

Theme: Stats and Stories for Impact

We all gather statistics, but could we be working a little smarter in our gathering, analysing and present the figures more imaginatively?

Increasingly numbers aren’t enough, we need to demonstrate the impact our services have on the organisations and individuals we support. How can we best gather those stories, and turn them into powerful testimonies of our value

Booking is now open!


Spring Forum 2019 


When: Friday 8th March 2019, Royal Society of Medicine

Theme: Literacy in all its forms – digital, academic, information, health, and more

Improving literacy has always been at the core of a librarians role, but the definition of literacy is evolving all the time, not least with the new definition of Information Literacy released by CILIP in 2018. This spring forum is about all things literacy – information, health, digital and more.


Summer Residential 2019   


When: Date to be confirmed (pencil in 27/28 June 2019). Teesside University

Theme: Failing to Succeed – how to learn from failure

Nobody likes to fail, but learning from our mistakes is one of the most powerful lessons. And learning from other people’s mistakes can be reassuring, rewarding and rich in benefits. The best leaders allow their team space to experiment, but this can also mean permission to fail – how can we help build resilience in ourselves and others to survive and thrive after failure?

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Spring Forum 2018 – lightning talks #uhmlg2018

We were delighted to have 9 lightning talks – really great to get this quick insight into the work of UHMLG members. All slides are loaded as PDF.

Remember to check out #uhmlg18 for the twitter stream from the day

Iain Baird, Academic Librarian (Health and Social Care), Teesside University

Chris Bark, Subject Librarian: Nursing, Midwifery and Public Health

Emma Green, Librarian at the Health Services Management Centre Library (HSMC), University of Birmingham

Emma Silvey, Assistant Librarian (Clinical and Outreach); Southend University Hospital NHS Foundation Trust

Simon Hall, Head of Library Liaison (Medicine and NHS), Imperial College London

Jane Shelley, Anglia Ruskin University

Shane Godbolt & Emma Farrow, IFLA SIG (Evidence for Global and Disaster Health)

Cathryn Peppard, Academic Services Librarian (Health), University of Greenwich

Johanna Archbold, Customer Services & Communications Coordinator, RCSI Library

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Spring Forum 2018 – Beyond Our Walls: Helping Users Beyond Our Core #uhmlg2018

We were delighted to have 5 keynotes – all showing ways that we can help users other than our “core” users, or how we can go beyond the “core” needs of our users to help them more holistically. All slides are loaded as PDF.

Remember to check out #uhmlg18 for the twitter stream from the day

Deena Maggs, Head of Information and Knowledge Services, The King’s Fund  @deenamaggs

Isla Kuhn,  University of Cambridge Medical Library – @ilk21  Delyth Morris, University of Cardiff – @delmorris  Tatjana Petrinic, University of Oxford  Jane Shelley, Anglia Ruskin University @fhcslibrarian

Antony Brewerton, Head of Academic Services, The Library, University of Warwick – @libraraian_boy

Claire Allen, Operations Manager, Evidence Aid  @evidenceaid and Isla Kuhn, Medical Librarian, University of Cambridge Medical Library @ilk21

Natasha Skeen, Worcester University/The Hive @thehiveworcs

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Spring Forum 2018 – Beyond our walls

We’re delighted to be able to give more detail on the Spring Forum 2018.

When: Friday 23rd March 2018, meeting from 10:00-16:00 (registration from 09:00)

Where: Royal Society of Medicine, 1 Wimpole Street, London

Booking: via Eventbrite

Theme of the meeting:
Beyond our walls: How to support users beyond the “core”.

The theme of this year’s Spring Forum is about supporting user groups beyond our “core” users. We all have staff and students of our institution who are the focus of our service delivery. Increasingly universities are being encouraged to consider the public, students of other universities and other discreet groups as being eligible for service delivery and access to resources. What do these other groups need, and how can we support them while not reducing service to our primary service users?

Confirmed speakers include:

  • Antony Brewerton from University of Warwick,
  • Natasha Skeen from University of Worcester,
  • Deena Mags from King’s Fund
  • Claire Allen from Evidence Aid

Registration is open.

Lightning Talks – We’d like to hear from you, because we know that there is lots of interesting and innovative work going on. Could you speak for 5 minutes on….

  • how you support groups outside your “core” users – perhaps through voluntary work, or by allowing an external group to use your library services
  • how you support your “core” users other (perhaps non-academic) needs – perhaps by delivering resources to support a Health & Wellbeing Agenda

What do you have to do?

  • Keep the date in your diary!
  • Register 
  • Think up a topic for a lightning talk. It’s only 5 minutes, and we’d love to hear about what you’re doing – you can add your proposal for a lightning talk via eventbrite booking page.
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Summer Residential – all the presentations #uhmlg17

We enjoyed great hospitality in Brighton, and speakers who were challenging, inspiring and stimulating in equal measure.

It’s with pleasure that we share the slides/presentations from all our speakers. There was tweeting aplenty too, and these have been storified (thanks @viche). If any blogs are written up about any aspect of our summer residential, we’d love to link to them too, so please let us know.

We thank our sponsors, and all attendees – it was a great way to celebrate our 10th anniversary. And we were delighted to recognise this by thanking our 2 longest standing committee members – Betsy Anagnostelis and Iain Baird @iainbaird– both of who have been in the group since it’s formation.

We also celebrated our membership tipping over the 100 mark – with 122 members (as of June 2017). We marked this by gifting our 100th member, Ruth Jenkins of University of Edinburgh @kangarooth, free attendance at one of our 2018 events.

Since we’re also looking to the future, we particularly welcomed all our first time attendees. One lucky first timer also gets free attendance at one of our 2018 events: Diana Hilmer, of University of Buckingham @dianahilmer was the recipient.

Date for your diary: Friday 23rd  March 2018 – our Spring Forum is booked in at the Royal Society of Medicine. Looking forward to seeing you then.


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Summer Residential Conference 2017 – the full programme

O r programme is pretty mu ch complete, all that’s missing is you….

Book now at:

For the 10th anniversary of UHMLG our summer conference will be brightened by:

  • Sue Lacey Bryant, Senior Advisor, Knowledge for Healthcare, Health Education England
  • Patrick Mitchell, Regional Director – South of England, Health Education England
  • Alison Day, Lead for NHS East Dorset Library & Knowledge Services
  • Sarah Lewis, Library Services Manager Stoke Manderville launching the new Service Transformation E-Learning Project product
  • We look to the future with speakers to take you on a journey through the online skills of primary school pupils, secondary school students, and the future of learning technology for current university students
    • Adam Young, Headteacher & Taryn Jackson, Curriculum and Lower KS2 Phase Leader,  St George the Martyr CE Primary School,
    • Amy Icke, Digital Learning Platform Manager, The Girls’ Day School Trust
    • Tim Vincent, Learning  Technologist, Brighton and Sussex Medical School
  • Liz Jolly,  Director of Student and Library Services., Teesside University

2017 is the 10th anniversary of UHMLG, and we thought that Brighton would be a fantastic place to celebrate. We’re delighted to be able to extend our invitation to attend to both UHMLG members and NHS colleagues (a first for the summer conference).

Book now at:

When: Thursday 29th and Friday 30th June 2017 – it’s a lunchtime till lunchtime event, which gives you plenty of travel time, plus time to either enjoy the tours we organise (this year it’s University of Sussex Library) or the local sights of Brighton.

Where: Jurys Inn Brighton

After Thursday’s talks we’ll have our AGM, open to all UHMLG HE members, and then our evening meal in which this year we’ll mark our 10th anniversary.

Thanks to the kind patronage of our event sponsors and corporate members this year we have reduced ticket prices for delegates across the board – attendance at both days, with the Thursday anniversary meal and bed & breakfast across Thursday night/Friday morning is available for just £180.

Book now at:
– we look forward to having you join us.

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