Statistics & Stories for Impact: Autumn Conference 2018

We all gather statistics, but could we be working a little smarter and imaginatively in how we gather, analyse and present the figures?

Increasingly numbers aren’t enough, we need to demonstrate the impact our services have on the organisations and individuals we support. How can we best gather those stories, and turn them into powerful testimonies of our value?

Join us for this one day conference where our exciting range of speakers will help you demonstrate the value and impact of your library service.

Registration is open

Demonstrating the value and impact of literature searches conducted for Public Health England (PHE): collecting Impact Stories
Nicola Pearce-Smith, Senior Information Scientist, Public Health England (PHE) Knowledge and Library Services (KLS)

The PHE Knowledge and Library Services (KLS) record statistics on the number of literature searches conducted each month, but what are these searches used for? Do they contribute to policy making or research, do they lead to cost or time savings, do they result in a new service or programme? KLS began collecting case-studies, or Impact Stories, in an effort to reveal the impact of our literature searches. Our ultimate aim is to have access to a collection of stories, available on our library webpages, which enable us to demonstrate the value and impact the library service has on informing public health decision-making.

‘Telling stories that stick’: transferable techniques for capturing, articulating and using your value and impact evidence.
Kay Grieves, Service Engagement and Impact Manager, University Library Services, Sunderland.

It is imperative that we have the ability to gather and present evidence in order to successfully articulate our value and impact and support our strategic priorities.  To achieve this, in an agile manner, for diverse purposes and across varied service areas, is challenging.  Our response at Sunderland was to develop an accessible value and impact model.  Through this we nurture, capture, analyze and visualize key evidence and use and articulate the stories this evidence reveals in order to demonstrate impact, inform service planning and support advocacy and thought-leadership.

This session will share the key transferable techniques of our model with you using our successful ‘Engaging with Journals’ campaign as an example. It will hopefully complement your individual approaches to capturing, articulating and using value and impact evidence for your own strategic needs.

 Library Statistics – why do you do that thing you do?
Catherine McLaren, LKS Development Manager, Library & Knowledge Services and Technology Enhanced Learning, HEE Midlands and East.
Dawn Grundy, Subject Librarian Faculty of Health and Wellbeing, University of Bolton
Sam Burgess BA(Hons) MCLIP PGDip, Library Service Manager, Hampshire Healthcare Library Service.

Are you collecting statistics but are unsure what to do with them? Do you only collect what is expected of you for the national statistics but would like to do more and give them meaning? Do you loath statistics in general? Or do you love stats and want to help others to get the most out of them?

Then this is the session for you! As part of the CILIP/HEE Leadership Development Programme our group has been working on statistics toolkit and identifying national statistics champions, to support you in collecting better statistics and using them to your advantage. Find out how the toolkit can help your service and hear examples of great practice from colleagues around the country. You will leave armed with ideas to get more out of stats and examples to take away with you. This session is for anyone who is contributing to a Library and Knowledge Services statistics, as well as those who collecting them, and will support service development.

From annual report bore chore to action and engagement
Alan Fricker, Head of NHS Partnership & Liaison, Library Services, King’s College London

Annual reports are a required element for most Library Services yet these documents are frequently uninspiring and largely unread. Why not maximise them as an opportunity for engagement?

This presentation will discuss how we drew on the model of departmental action plans used by some academic libraries to create a more engaging annual report for our work with hospital Trusts.

We will consider the core elements that have proved useful along with some of the difficulties encountered in pulling it together.
We will explore how the selection of content is underpinned by the principles for good metrics developed for the NHS in England.

Drawing on three years of experience we will consider the difference that the use of this format has made locally.  The more engaging style has prompted interest from other libraries and we will look at how it has been received elsewhere.

Social media at the University of Cambridge
Barney Brown, Head of Digital Communications, University of Cambridge

Find out how the University of Cambridge manages platforms including Facebook, Twitter, Instagram and LinkedIn with a particular emphasis on research communications. The talk will explore different approaches to content formats and styles depending on messages, audiences and channels. As well as reflecting on experiments that the University has been carrying out online for the past 10 years, the presentation will also include tips on measuring effectiveness of social media as a tool to create impact with your stories.


Lightning Talks

Do you have a story to tell about statistics, value and impact? Why not sign-up for a five minute lightning talk when you register as a delegate.

About ilk21

Having started out on a very different career trajectory, I took up my first professional post in the Cairns Library, Oxford and have been a
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